What to expect

Discrimination, harassment and inappropriate or unfair behaviour have no place in our sporting culture.

Clubs and sporting organisations should therefore:

• Take all complaints seriously and act promptly
• Listen to both sides of the story
• Treat people fairly (e.g. not take sides and focus on the facts)
• Keep everyone informed
• Maintain confidentiality
• Take disciplinary action appropriate to the breach of policy
• Make sure the person complaining is not victimised.

If you decide to make a complaint you can generally expected to be:

• Identified (but only to the person against whom you are making the complaint, the rest of the club will not be told)
• Requested to support your complaint by providing information about the incident e.g. what, where and when the behaviour occurred and what you did at the time the contact details of any witnesses any evidence or documents e.g. emails, text messages
• Protected from victimisation (e.g. your sport may move the person you’re complaining about to another position while the investigation is underway).

If your complaint involves suspicions of harm against a child, click here for specific information.