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Your rights when making a complaint

This page provides information on what to expect if you make a complaint about inappropriate or harmful behaviour you or someone else has experienced.

Complaint Handling
How MPIOs differ from complaints handlers

The role of the Member Protection Information Officer (MPIO) is different to the complaint handler, however, there are some common skills shared between the roles.

Complaint Handling
Bullying
Children & Young People
Homophobia
Online safety
Racism
Sideline Behaviour
Dealing with complaints in community sport

Volunteers in community sport will need to deal with issues and complaints as they arise. The resources and training from Play by the Rules help you deal with issues informally and understand when you’re required to escalate to another organisation.

Complaint Handling
Bullying
Cultural Safety
Disability Inclusion
Gender Equity
Good Governance
Homophobia
LGBTIQA+ Inclusion
Mental Health
Online safety
Racism
Sideline Behaviour
Mediation

Mediation allows for the complainant (the person or people making the complaint) and the respondent (the person or people responding to the complaint) to communicate their position, point of view and experience to each other in a structured conversation.

Complaint Handling
Community Child Safe Sport

Children and young people should be able to participate in sport and recreational activities that are fun, safe, welcoming and inclusive.

Common Issues
Aboriginal & Torres Strait Islander People
Bullying
Children & Young People
Cultural Safety
Disability Inclusion
Homophobia
Mental Health
Online safety
Racism
Sideline Behaviour
Child Abuse Disclosures

This page explores what child abuse disclosures are, how and why children and young people may or may not disclose abuse, and provide some tips and strategies to respond to a disclosure of abuse by children.

Common Issues
Bullying
Children & Young People
Homophobia
Mental Health
Online safety
Racism
Sideline Behaviour
Understanding Grooming

On this page we provide an overview of grooming as it relates to child sexual abuse. We explore what grooming is and what actions a club or association can take to prevent grooming.

Common Issues
Children & Young People
Child safety - what to know when police or child protection is involved

On this page, we outline what to consider if your club or association is involved in a police investigation of child sexual abuse involving current or past members.

Common Issues
Children & Young People
Accessibility
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