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Effective complaint handling is not just about enforcing rules – it’s also about people’s right to participate in environments that are safe, fair and inclusive

Community sport organisations need consider how they will prevent and respond to incidents of racism, homophobia, sexual harassment and other types of discrimination.

Are you a ‘respondent’ to a complaint? On this page, we provide some tips on how to deal with allegations that you have breached a policy or code of behaviour in your club.