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This page provides information on what to expect if you make a complaint about inappropriate or harmful behaviour you or someone else has experienced.

The role of the Member Protection Information Officer (MPIO) is different to the complaint handler, however, there are some common skills shared between the roles.

Volunteers in community sport will need to deal with issues and complaints as they arise. The resources and training from Play by the Rules help you deal with issues informally and understand when you’re required to escalate to another organisation.

Mediation allows for the complainant (the person or people making the complaint) and the respondent (the person or people responding to the complaint) to communicate their position, point of view and experience to each other in a structured conversation