• Understanding complaint handling

    Understanding complaint handling

    In the perfect world there would never be any complaints and we wouldn't need to understand anything about complaint handling. Unfortunately we don't live in a perfect world. Things can go wrong and people have a right to complain and have their concerns listened to and dealt with.

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  • Intersex people: not invisible in sport but inadvertently excluded

    Intersex people: not invisible in sport but inadvertently excluded

    There are many misconceptions and generalisations about intersex people in sport.  Often these are based on assumptions that intersex people are a homogeneous group, and an identity group, a sexual orientation or a gender identity. The reality is different, both more complex and more mundane. 

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  • What is mediation?

    What is mediation?

    Mediation is also known as Alternative Dispute Resolution but may be otherwise described as a managed conversation. But what does it entail for your sports club or association? What's the role of the Board? Why and when to mediate?   

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  • Keeping our most vulnerable children safe

    Keeping our most vulnerable children safe

    While some children are more vulnerable to abuse based on factors including age, gender, ethnicity, disability and prior abuse or neglect, some may also be more vulnerable because of situational factors...

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  • The mercy rule in children's sport - help or hindrance?

    The mercy rule in children's sport - help or hindrance?

    Kids don’t begin playing sport with the sole intention of winning. So what does it say when one sport  implements a ‘mercy’ rule in an endeavour to avoid astronomical losses and ‘preserve the fun’, while another sport eliminates the mercy rule saying it sucks the fun out of playing because it promotes the idea that losing is shameful?

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  • Wise words shaping our club culture

    Wise words shaping our club culture

    Every day in our sports clubs and organisations our words are shaping the reality of our club culture and of the individuals who take part in our activities. Often this has more significance than our clubs’ written words and codes of conduct.

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  • Women on Board

    Women on Board

    Next time you’re playing sport have a look around - how many women do you see? Do women hold leadership positions in your club or sport? Are there female coaches? Chances are women are well represented on the field, but what about the management committee or Board? 

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  • Everyone matters! How design thinking and universal design principles could help us build better & more inclusive sport programs

    Everyone matters! How design thinking and universal design principles could help us build better & more inclusive sport programs

    Inclusive design takes into account the broad range of diversity in our society such as age, gender, race, culture, language, socio economic background, ability, sexual orientation and other types of difference.

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  • Out of hours player behaviour

    Out of hours player behaviour

    Sporting clubs and organisations should be conscious of putting safeguards in place so as to curb behaviour that could bring the sport and the club into disrepute in order to protect and preserve the image and reputation of stakeholders.

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  • Club communication tips

    Club communication tips

    Play by the Rules is all about fair, safe and inclusive sport and recreation. Many clubs have great practises in this area, with good leadership, policies and programs in place. But do you tell your members about it? 
     

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  • Supporting mental wellness

    Supporting mental wellness

    There is a new phrase you are likely to hear more of around sports clubs in coming years — mental health literacy. It is the concept of increasing the ability of players, parents and coaches to recognise the signs of mental illness among people in their club, and to be able to initiate a conversation and point to resources that might help.

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  • Member Protection and the importance of confidentiality

    Member Protection and the importance of confidentiality

    Raising a member protection complaint can be daunting. Confidentiality helps build a relationship of trust and confidence, and can encourage members to have open conversations...

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  • 7 lessons for sport from the Royal Commission's report into child abuse

    7 lessons for sport from the Royal Commission's report into child abuse

    There are many lessons for sport here, not only in the context of the recommendations, but also in the process and general findings of the Royal Commissions work. In this article we draw out some of these lessons to help you think about and develop practical solutions that suit your organisation.  
     

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  • Coaching kids - making it mixed, fun and fair

    Coaching kids - making it mixed, fun and fair

    Junior sport should be all about fun, but it also offers a host of other opportunities for children to gain social skills, build self esteem, learn about fair play, meet people from different social and cultural backgrounds, and develop physical skills.

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  • Do coaches need knowledge of impairment to coach people with disability?

    Do coaches need knowledge of impairment to coach people with disability?

    How much knowledge of impairment, if any, does a coach need to coach a person with a disability? In this article we discuss the issue to help shed some light on a question that's been debated for years.  

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  • Awarding what matters in sport

    Awarding what matters in sport

    There’s something truly noble about the ability to produce great effort, and we all know it when we see it. Struggle has a certain truth to it, a kind of integrity that can’t be faked - at least not to oneself and not for very long.

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